Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Since interest rates were first artificially low during the onset of COVID-19, many folks took advantage of the lower rates ...

Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through ...

A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

Do you just love taking your car to the dealer for service? J.D. Power says consumer satisfactiong with service visits ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology ...

NEWS Generative and agentic AI set to transform customer service into a strategic value driver for businesses With less than half of consumers happy with the service they receive and only 16% of ...

BGE says its customers experienced the fewest power interruptions in company history in 2024, the company said Monday.

The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business ...