Asking thoughtful questions shows you’ve done your homework and are serious about the role. It’s a way to connect with the ...

Originally from Baltimore, Scott Seiss is a comedian, actor, writer, and, of course, former customer service employee. He’s best known for his viral “Angry Retail Guy” sketches, which have garnered ...

The most successful organisations today anticipate their customers’ needs and answer important questions before they are even asked. This is proactive CX, and it’s the new standard for leading brands.

Traditional investment firms all have the same mantras: “time in the market beats timing,” “move slowly,” and “big money is in the waiting.” It’s an action plan that made sense 20 years ago, but today ...