Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

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The Digital Markets, Competition and Consumers Act regulates the behaviour of major digital firms with significant market ...

Patch Tuesday is Microsoft’s monthly update day for fixing vulnerabilities. Learn its purpose, benefits, and how it enhances ...

Explore the five types of webinars and four basic event formats. Learn how to choose the right combination for maximum impact ...

The only reason people think VoIP number porting is hard is because it’s unfamiliar. It's actually really easy — here’s ...

Learn why even the cheapest cloud phone system has a virtual switchboard that beats most hardware alternatives on price and ...

VyprVPN is known for strong performance with top-notch security and speed. Discover if it remains a reliable choice for ...

Threat actors entered Treasury Department systems through BeyondTrust. The breach may be related to the Salt Typhoon attacks.

With so many easier alternatives for sending docs, VoIP fax is a lousy strategy. Learn why fax fails over VoIP and what you ...

Microsoft advises users not to install recent security updates using physical media. The company is working on a fix.