Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Since interest rates were first artificially low during the onset of COVID-19, many folks took advantage of the lower rates ...

BGE says its customers experienced the fewest power interruptions in company history in 2024, the company said Monday.

Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

Startek® a digital-first global customer experience (CX) solutions provider, has been honored with a Bronze Stevie® Award at the 2025 Stevie Awards for Sales & Customer Service. This recognition ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology ...

Australian Securities and Investments Commission deputy chairman Sarah Court says it’s a bit rich for superannuation funds to ...

Think status go, rather than status quo. It goes without saying that customers are the lifeblood of any company ...

Elsewhere in Canada, airports in St. John’s, N.L., and Victoria also made the list in the smaller category of airports ...

DUBAI: Leading fintech consortium Qi of multi-sector companies, has announced a major transformation of its customer ...

The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business ...