A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

The Internal Revenue Service ordered customer service employees back to the office. There was just one problem: not enough desks.

Southwest Airlines has decided to trade in its friendly customer service for a scummy, fee-riddled experience that mirrors ...

Startek® a digital-first global customer experience (CX) solutions provider, has been honored with a Bronze Stevie® Award at the 2025 Stevie Awards for Sales & Customer Service. This recognition ...

Smart meters provide detailed information so a customer can make choices about how and when to use energy and save money, ...

The U.S. Department of Education's recent decision to lay off approximately 1,300 employees has sparked widespread concerns, ...

Australian Securities and Investments Commission deputy chairman Sarah Court says it’s a bit rich for superannuation funds to ...

Elsewhere in Canada, airports in St. John’s, N.L., and Victoria also made the list in the smaller category of airports ...

Learn the value of AI transformation and how three Microsoft AI platforms, including Microsoft Copilot, boost productivity in this Microsoft Cloud blog.

Whether you're a new resident or have lived there for years, it's time to expand your broadband horizons in Everett. Our CNET ...

NEWS Generative and agentic AI set to transform customer service into a strategic value driver for businesses With less than half of consumers happy with the service they receive and only 16% of ...