When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Acquisition delivers the most complete agentic platform and redefines ITSM for the AI era - using conversational AI to streamline service delivery and significantly reduce operational costs for IT, HR ...

New Engage, LinguaAI, and Journey Insights solutions bring multilingual, measurable, and human-like communication to healthcare organizations Omaha, Neb. – November 4, 2025 – WestCX, part of West ...

New appointments focused on shortening experience management innovation cycles, driving continuous AI performance improvements, and enhancing product experience Mark Hammond appointed SVP, Core AI; ...

Identity resolution often anchors vendor pitches. Vendors claim CDPs can merge disparate identifiers into coherent customer ...

Behavioral data company expands capabilities with digital adoption platform to enable real-time personalized experiences.

The DAM era is over. The next generation of content management isn’t about files — it’s about intelligence, context and trust.

With Webflow Optimize, Adobe Marketo and a nimble growth team, Samsara built a high-performance website that personalizes at ...

Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.

Brands can’t achieve real personalization without uniting their emotional and factual data layers into a single digital brain ...

Humans still matter most. Google Research head Yossi Matias argues that AI won’t replace scientists — it will multiply their ...

At CDP World, Treasure Data redefined AI in marketing with its interoperable AI Marketing Cloud and the debut of the “Super Agent.” ...