Shoppers can’t stand when toothpaste, deodorant and other items are locked up behind glass display cabinets at stores.

Keeping products under lock and key dissuaded customers from purchasing them, Walgreens said in earnings call.

Despite efforts to prevent retail theft, Walgreens reported a 32% in "shrink," or a loss of inventory that can’t be accounted for through sales.

Walgreens Boots Alliance CEO Tim Wentworth conceded that locking up products in order to combat retail theft had a negative impact on stores. During an earnings call on Friday, executives ...

The CEO of Walgreens suggested that placing their products under lock and key may have actually backfired. "When you lock things up … you don't sell as many of them," he said. Walgreens’ plan ...

It’s also cheaper for them to lock up products than add more employees, security and other major investments that may limit theft but make the store unprofitable to operate. A Walgreens ...

Walgreens and other retailers have had to combat so-called "retail shrink," or the loss of inventory from causes other than sales, Wentworth noted. The company took steps to secure more products ...