Managing customer relationships effectively is crucial for a thriving business. Understanding and satisfying customer needs are the foundation for success and competitiveness. But how can this be ...

Salesforce has a playbook for ‘operation discipline and operational excellence, especially in the face of economic headwinds,’ co-founder and co-CEO Marc Benioff said on an earnings call this week.

The deep relationship Salesforce has rather suddenly forged with Amazon Web Services leverages a natural synergy between the leading software-as-a-service and infrastructure-as-a-service provider, ...

As CEO of Affinity, Ray’s goal is to bring relationship intelligence to the world because every opportunity begins with a relationship. The early 2000s brought a renaissance in relationship management ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...