COMMENTARY--For most consumers, calling for technical support conjures up visions of waiting on "hold" forever and then describing the problem to technician after technician. Troubleshooting technical ...

Here's how a technical presenter can address questions during a presentation to people who are more business-minded than tech-minded.

Generative AI and large language models (LLMs) have been all the rage in recent years, upending traditional online search via the likes of ChatGPT while improving customer support, content generation, ...