If your company uses IBM's helpdesk services, don't be surprised if you find yourself talking to Watson next time you contact the IT department. IBM has added a Watson-powered concierge-like service ...

IBM's internal deployment of Mac hardware has been a resounding success, the company announced this week, with rapid adoption and very little need for employee technical support. IBM took part in this ...

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no ...

This article is by Ernan Roman, president of Ernan Roman Direct Marketing and an expert on customer-experience innovation. Recently, the annual list of companies with the worst customer service came ...

Hoping literally to bring users more in touch with its on demand technologies, IBM on Monday announced the opening of a new technology center in Gaithersburg, Md., to help users implement a number of ...

IBM has been picked by the Navy to provide enterprise resource planning support services under a five-year, $850 million task order The contract consolidates support for several ERP systems under a ...