As Microsoft Unified Support costs continue to climb, many organizations struggle to determine whether they’re truly getting value for their support spend. With complex pricing models, formula-based ...

Microsoft's decision to replace its Premier Support model with Unified Support has been a costly one for many enterprises. According to Gartner’s most recent Market Guide for Microsoft Product Support ...

In the last few years, Microsoft has shifted its premium support model from Microsoft Premier to Microsoft Unified, an "unlimited" support model that has resulted in longer wait times and higher ...

Microsoft Corp. described wide industry support during the formal announcement of Office Communications Server in San Francisco on Tuesday. Despite the potential to compete against portions of the ...