eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. In the wake of the union of the top two makers of help ...

BMC this week unveiled additional features in its Magic Service Desk Suite that the company says will help make it easier for customers to install the product as well as to generate reports on the ...

The acquisition, which was expected to close by Feb. 1, should strengthen BMC's service management offerings beyond its traditional enterprise customer base. Magic Solutions, with its Magic Service ...

Network Associates Inc. will announce on Monday its Peregrine-to-Magic Migration Program that provides a migration path to the companys Magic help desk software for customers using Peregrine Systems ...

Called Service Management Integration (SMI), the new solution will be offered only through Network Associates' channel partners, said Gary Brand, director of alliances for the vendor's Magic Solutions ...

BMC Software Inc. announced today that it is expanding its relationship with IBM Tivoli and IBM Global Services to help business customers implement business service management projects. New joint ...

In a sea of help desk products dominated by a few vendors, one small to mid-tier provider gained strength through acquisition. Numara Software expanded its reach into the service desk management space ...

BIC Group deployed new help desk management software globally a year ago, and the stationery products company this week revealed that it has seen a return on investment of twice the roughly $180,000 ...

DEL VALLE, Texas--(BUSINESS WIRE)--ManageEngine, the enterprise IT management division of Zoho Corporation, today announced that it has been named a Challenger in the 2022 Gartner Magic Quadrant for ...