Tata Communications today announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra's AI-powered ...
Ask ChatGPT whether AI will replace humans in the customer service industry, and it will offer a diplomatic answer, the ...
Amazon, which has laid off more than 27,000 staff since 2022, has been leaning heavily on AI. Customer service which has for long been synonymous with long queues, IVR loops and endless call transfers ...
The nineties saw an explosion in the deployment of offshore service centres, the most popular destinations being China, India, Malaysia, Indonesia, Philippines and Brazil. The main benefit of this ...
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Can an AI call centre save your business time and money?
You can use AI in your call centre to create automatic transcripts of any call, with the key points summarised so you can ...
As International Customer Service Week (6th–10th October 2025) draws near, it’s clear that the very nature of customer service has undergone a profound transformation. It’s no longer simply about the ...
TOKYO, May 16 (Reuters) - This May 16 story has been refiled to amend quotes to clarify that SoftBank was referring to workers and customers in general, not necessarily its own, in paragraphs 3 and 4 ...
Rare is the company today that does not claim to be “customer-centric”. Anyone unfortunate enough to have sought assistance or redress from big business may quibble. Many interactions with customer ...
AirAsia has closed its voice call centres in a move the company's chief customer happiness officer Adam Geneave said was "controversial", but embraces the future. Speaking at Salesforce's annual ...
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