This approach allowed different configuration management processes to share data, greatly improving the CMDB’s usefulness as a means to integrate applications and IT processes they support.

With the guidance of V-Soft Consulting, this company took on the task of modernizing their configuration management database (CMDB) to align with the industry’s best practices.

SolarWinds Service Desk Enterprise meets the challenges of modern enterprises by providing an upgraded CMDB data model to help service desk agents navigate even the most complex IT infrastructures ...