What do you do when hundreds of your customers are willing to swear on the Bible that your firmware update royally messed up their favorite feature, even though your own tests prove otherwise? If ...

QC35II owners in Massachusetts and bordering states can request a visit QC35II owners in Massachusetts and bordering states can request a visit Chris Welch is a former senior reviewer who worked at ...

But customers will (temporarily) be allowed to downgrade firmware anyway But customers will (temporarily) be allowed to downgrade firmware anyway is a former senior reviewer who worked at The Verge ...

Once the headphones are updated (or you’ve just taken your new headphones out of the box) you’ll now be able to choose which virtual assistant you prefer in the options menu of the Bose Connect app.

Bose has been forced to defend itself against accusations that the company intentionally hamstrung its own products in a covert attempt to bolster new headphone sales. The saga began with the release ...

If you own the Bose QuietComfort 45 headphones, then you are in for a treat. Because the company is rolling out a new firmware for the Bose QuietComfort 45 headphones that brings a customizable ...

Bose launched firmware update 4.5.2 for the Bose QuietComfort II headphones about a month ago. And ever since the update, users have been reporting progressively worse noise cancellation technology.

We (my church) have a Bose Engineered Sound system that was installed about ten years ago. The original integrator has grown too large to give us the time of day, and I don't want to go to the hassle ...