Bank of Queensland has retreated from its return-on-equity target and is up-ending its model by converting owner-managed branches into corporate ones, as it accelerates cost-cutting plans.

BOQ is now also collecting more detailed understanding of customer needs. It’s what the bank refers to as its “customer canvas”, a unifying view of the customer, their experience with the bank across ...

Chanticleer BoQ’s 20-year quest for scale and growth Bank of Queensland’s mere mention of Home Building Society, a WA lender it bought in 2007, opened an old can of worms and underscored a ...

After three months in the role, Chris Nilon, group executive of IT and Operations for the Bank of Queensland (BOQ) has decided that the bank isn't yet ready for the cloud, and will continue to ...

BoQ expects to automate 80 percent of key processes between FY23 and FY26. BoQ’s digitisation foray saw it acquire ME Bank in February 2021, which at the time marked its first digital-only bank.

Regulators say Bank of Queensland has breached prudential standards and fallen short in its compliance with anti-money laundering laws.