Bank of Queensland has retreated from its return-on-equity target and is up-ending its model by converting owner-managed branches into corporate ones, as it accelerates cost-cutting plans.

BOQ is now also collecting more detailed understanding of customer needs. It’s what the bank refers to as its “customer canvas”, a unifying view of the customer, their experience with the bank across ...

BoQ’s George Frazis and Patrick Allaway used high-pressure M&A tactics to steal their quarry from more fancied rivals ANZ and Bendigo Bank.