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Two-month-old baby who had HMPV died after 111 call handler failed to do one thing

A baby diagnosed with human metapneumovirus (hMPV) tragically died after a 111 call handler failed to dispatch an ambulance.

Call handler ‘at fault’ for not calling ambulance for sick baby, inquest hears

A 111 call handler referred the parents of a premature baby to an out-of-hours GP rather than dispatch an emergency ambulance ...